Privacy Policy

Last updated: 4th May 2026

At DMSO Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send order confirmations and updates
  • Send marketing emails (only if you opt in)
  • Prevent fraud and ensure security

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance user experience
  • Remember your preferences
  • Analyze website traffic and performance

You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers
  • Analytics services (e.g., Google Analytics)
  • Legal authorities when required by law

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Request data portability

To exercise these rights, contact us using the details below.

7. GDPR Compliance (EU Customers)

If you are located in the European Economic Area (EEA), we process your data under lawful bases such as consent, contract fulfillment, and legal obligations. You have rights under the General Data Protection Regulation (GDPR), including access, rectification, and erasure of your data.

8. CCPA Compliance (California Residents)

If you are a California resident, you have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Opt out of the sale of personal data (we do not sell data)

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: info@dmsocare.com